Terms and Conditions

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A. POSTPONMENT POLICY

A penalty to the value of the entire booking will be levied on confirmed bookings that are postponed prior to the contracted
event commencement date at the scale as follows, according to the original contract amount or otherwise agreed :
Postponement within 0 – 7 days of event = 60% Postponement within 14 – 21 days of event = 40%
Postponement within 7 – 14 days of event = 50% Postponement within 21 days of event = 30%
Should the new date not be taken up within 5 days then the postponement will be treated as a cancellation of a confirmed
booking. If applicable – all remaining deposits are to be transferred to future bookings in the form of a voucher valid for 18
months from date of issue.

B. CANCELLATION POLICY

150 + Days prior to date of arrival – no cancellation fee.
91 – 150 Days prior to date of arrival is R100 per unit or per person per night.
90 – 31 Days prior to date of arrival is 50% of the total value of the quotation accepted.
30 – 0 Days prior to date of arrival is 100% of the total value of the quotation accepted.
On signing this contract you take responsibility for the deposit and full costs of the quotation accepted if cancellation or
postponement does occur before the deposit has been paid. If applicable – all remaining deposits are to be transferred to
future bookings in the form of a voucher valid for 18 months from date of issue.

C. Finances

Deposits are due on confirmation of booking within 7 days to avoid booking being released.
Balance of due 7 days prior to event /camp starting. Event access can be denied without payment- or written agreement from all parties. Final numbers are as per policy, required 7 days prior & credit notes issued as per policy allowances.
Any arrangements agreed upon for delayed payments after the starting day of an event/camp will automatically incur 5% surcharge and interest calculated monthly.
Any cash payments deposited into our accounts will incur an additional 5% surcharge to cover banking costs.
All agreed refunds or repayments will be credited against the clients account as a credit note for future events/camps. No cash or deposit refunds are allowed as per our fraud policy.

D. Insurance & Acceptance

All indemnities need to be submitted on arrival & client takes responsibility for non-compliance if not provided.
All clients confirm that they have separate additional comprehensive cover for all participants.
Any act of God, war, terrorism, pandemic, weather or other /matter affecting the event that is out of our control is accepted all cancellation & post payment or finance policies to come into effect.
External suppliers or third-party providers are separately liable for any claims & the client agrees to indemnify TVG and pursue severely, separately & independently should the need arise.